Our Guarantee & Warranty - Brennan Roofing Co Riverside

The Brennan Roofing Co Riverside Guarantee

Every roof we install or repair in Riverside comes with one non-negotiable: the 365-Day Done Right Promise. That means if a repair or installation fails within one full year, you get a written guarantee that says we come back and make it right at no charge. No phone tag, no “let’s see what the manufacturer says,” no asking you to pay for a second visit. The price goes on paper before any work starts, and so does the guarantee. Travis Oakley runs Brennan Roofing Co Riverside, and he signs off on this standard because roofs in Riverside take a beating from the sun, and a guarantee only matters if someone actually honors it.

Call (341) 208-3988

What’s Covered

• Workmanship for one full year, in writing. If something we installed or repaired fails within 365 days, the return visit and the correction are free.
• Written pricing before any work starts. The number on your estimate is the number you pay. If a change is needed, it goes on paper first, always.
• Background-checked, uniformed technicians on every job. The person on your roof is a vetted professional who shows up in a Brennan Roofing uniform, so you know who is at your door.
• Cleanup and property protection. We protect the area around your roofline and haul away old materials, nails, and debris when we leave. A finished job means a clean driveway and yard.
• On-time arrival that actually happens. We tell you when the crew will arrive, and if that shifts, you hear from a live person on the phone, not a text from an automated system.
• Honest pricing with no door-knock surprises. We do not show up and “discover” a new issue that inflates the bill. The price you agreed to is the price on the invoice, unless you approve a change in writing first.

Our Satisfaction Promise

If a homeowner in Riverside isn’t satisfied, the process is simple: you call, a live person answers, and we schedule a return visit. That’s it. There’s no arbitration clause, no “within 30 days” fine print beyond the guarantee window, and no asking you to document everything with photos before we’ll listen. Travis Oakley, the owner, wants the phone call. If the work didn’t hold up, we’re on the hook because the Done Right Promise says we are. If the issue is something we missed, we own it. If it’s something the homeowner misunderstood, we walk them through what’s on the roof and what we did, plainly, until it’s clear. The goal is a roof you don’t think about again, and a repair we don’t have to come back for. When we do come back, it’s free, because the guarantee is only as good as the willingness to answer the call.

Licensed & Insured Backing

Brennan Roofing Co Riverside is licensed and insured as a roofing contractor in the state of California. That’s not a marketing line; it’s the legal backbone behind every warranty we write. You have recourse if the work fails, and you’re protected if something goes wrong on the job. We carry the coverage because any company that writes a one-year guarantee without standing behind it with proper licensing and insurance isn’t giving you a promise, they’re giving you a sentence in a brochure. Travis Oakley, Owner, holds the license for the Riverside location, and every job we take on falls under that credential. If you want to verify our standing before you hire us, call (341) 208-3988 and ask. We’ll tell you exactly who you’re hiring and what backs the work.

How Does the 365-Day Done Right Promise Actually Work?

Here’s the practical version, because a guarantee that requires a lawyer to understand isn’t worth the paper it’s printed on. We install or repair your roof. You get a written guarantee saying the work is covered for one full year from the date of completion. If something fails within that year due to our workmanship, you call (341) 208-3988, a live person answers, and we schedule a return visit at no charge. We fix it. You pay nothing for that visit. There’s no deductible, no trip fee, no “diagnostic charge.” The promise is the product, and we write it on every invoice before any work starts.

What’s NOT Covered (So There Are No Surprises)

We don’t hide the exclusions. The Done Right Promise covers our workmanship, not acts of nature. If a tree falls on the roof, that’s an insurance claim, not a warranty issue. If a hailstorm punches through shingles, we’ll come out and give you a written price to fix it, but it’s not a workmanship failure. Same with normal wear and tear that’s beyond what any installation can prevent. What we cover is what we controlled: the install, the repair, the flashing, the sealing, the parts we put in. If that fails in a year, we’re back. No charge. No argument.

Why We Put the Guarantee in Writing

Roofing in Riverside has a reputation problem. Too many companies quote one thing, start the work, then “discover” problems and hand over a changed invoice. Or they guarantee the work verbally, and when the leak comes back, the phone rings to voicemail. Brennan Roofing Co Riverside does it differently because the Garrison Standard, the operating code we agreed to when we joined the Garrison Partners family in 2000, requires one thing above everything else: say what you’ll do, write it down, and do it. Travis Oakley isn’t interested in being the cheapest roofer in Riverside. He’s interested in being the one whose guarantee actually gets honored, because that’s what a roof over your family is worth.

Manufacturer Warranties vs. The Done Right Promise

A lot of Riverside homeowners ask about manufacturer warranties on materials, so let’s be clear about the difference. The shingle, tile, or underlayment that goes on your roof carries its own warranty from the manufacturer, whether that’s GAF, CertainTeed, Owens Corning, IKO, Atlas, Tamko, or Boral. That warranty covers the material itself, and we install materials that meet those manufacturer specs so the warranty stays valid. Our 365-Day Done Right Promise covers the labor, the installation, and the repair work. It’s the layer of protection that says if we made a mistake, you’re not the one paying for it. Both warranties matter, and we make sure you understand what each one covers before we ever touch the roof.

What Happens if You Find a Problem Outside the One-Year Window?

Call anyway. If it’s been 14 months and a repair we did is showing issues, we want to see it. The guarantee is one year, written, and we stand by that. But a homeowner who calls with a specific concern about work we performed deserves a straight answer, not a scripted refusal. Travis Oakley will send someone out, look at the roof, and give you an honest assessment. If it’s clearly our workmanship failing after the window, we’ll have a conversation about what’s fair. If it’s not, you’ll get a straight answer about what’s actually going on with your roof and a written price to fix it if you want. No games, no upsell, no pressure.

Frequently Asked Questions